Last Updated: [Insert Date]

1. Introduction

At NOVA LIFE COACHING, we strive to provide quality counselling services. This Refund Policy outlines the conditions under which refunds are provided.

2. Refund Eligibility

• Refunds are available only for services that have been paid for in advance and not yet rendered.

• To be eligible for a refund, you must request it within 7 days of your scheduled appointment.

3. Conditions for Refund

• Full Refund: You will receive a full refund if you cancel your appointment at least 24 hours in advance.

• Partial Refund: If you cancel less than 24 hours before your appointment, a partial refund may be issued at our discretion.

• No Refund: No refunds will be provided for missed appointments or sessions that have already been conducted.

4. How to Request a Refund

To request a refund, please contact us at:

• Email: [Insert Email]

• Phone: [Insert Phone Number]

Include your name, the date of your appointment, and the reason for the refund request.

5. Processing Time

Refund requests will be processed within [insert number of days] business days. Refunds will be issued using the same payment method used for the original transaction.

6. Changes to This Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page, and your continued use of our services signifies your acceptance of the updated policy.

7. Contact Information

For any questions regarding this Refund Policy, please reach out to us:

• Email: [Insert Email]